Absolutely awful experience. Do not travel with this company. It was tet time so this greedy company over books their seats, taking all received bookings in an attempt to cash in on the tet time rush. This meant that when we got the the bus station (that they changed the location of last minute), we had to wait another 3 hours for them to call over another beaten down bus to cram everyone remaining into. They dodgily replaced the original number on the bus with an alternate, claiming that our bus was yet to arrive. An older couple complained for over an hour, after which they were begrudgingly allowed to board their bus. Only they were given 'special' treatment. After waiting for the other few hours, some 50 of us entered another bus. They had no other option but to board as many people as they could onto the one bus. They had already received their payments, so they had nothing to lose. This over boarding meant that 20 odd people had to spend the entire 23 hour trip on the floor of the bus. Luckily I got to enjoy one of the incredibly cramped 'beds' above, but I'm sure those people can't have had a great experience packed similarly to the slave ships of the 1800s.
Shitty, cash crabbing disgrace of a company. Not to mention the 'staff' had absolutely appalling behaviour towards their customers.
Please, do NOT reward Phuong Ty for their wrongdoings by booking to ride with them. They cannot be allowed to continue exploiting their clients.
Nhà xe Phương Ty, nói chung đưa đón rất tốt, xe thì cũng chất lượng, bác tài xế cũng vui vẻ. Nhưng tôi cảm thấy mới hôm nay tôi định về Huế. Có gọi cho anh nhà xe, một cách không đứng đắn lắm làm tôi rất buồn.Mong nhà xe Phương Ty xem lại, để phục vụ khách được tốt hơn
Nhìn chung xe chạy tốt , tài xế nhã nhặn với khách. Trạm dừng chân sạch sẽ, thoải mái chụp hình. Tôi rất yên tâm khi mua vé và đi xe của nhà xe Phương Ty, cảm nhận được sự quan tâm của nhà xe với khách hàng.